BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Invest in Angus - ECPv6.15.17.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://investinangus.com
X-WR-CALDESC:Events for Invest in Angus
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20230101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20240311T140000
DTEND;TZID=UTC:20240311T163000
DTSTAMP:20260422T013737
CREATED:20240304T110300Z
LAST-MODIFIED:20240304T110300Z
UID:10088799-1710165600-1710174600@investinangus.com
SUMMARY:Accessible tourism - welcoming all customers
DESCRIPTION:This half-day training course focuses specifically on customer service for disabled customers\, which also benefits other customer groups. This is the second in a series of inclusive and accessible tourism events. \nParticipants will learn about: \n\nadopting a positive attitude to all customers and anticipating accessibility requirements\nsuccessful communication styles to identify customer needs\nlegal obligations and types of discrimination\n\nThis interactive session will include activities\, exercises\, and discussions. Each participant will receive a guide containing practical tips. Participants also receive a jointly branded VisitScotland / Welcome to Excellence attendance certificate. \nNormally\, a full-day course would cost organisations £950 + VAT for 16 delegate places. However\, ETAG in partnership with VisitScotland are giving 16 businesses the opportunity to attend a condense version of the course\, for a reduced cost of £15 per person. \nPlease note that there are only 16 places available on this training workshop. To allow more businesses the opportunity to be trained\, only one person from each business can sign up to attend. \nThese events are aimed at tourism businesses only who operate on a B2C (business to consumer) or B2B (business to business) basis. \nUnfortunately\, no places are available for intermediaries\, consultants or suppliers of services.
URL:https://investinangus.com/event/accessible-tourism-welcoming-all-customers/
LOCATION:St James Quarter\, Edinburgh\, EH1 3AD
CATEGORIES:Tourism
END:VEVENT
END:VCALENDAR