Record Year for Journeycall

The owner of Angus contact centre Journeycall saw its sales pass the £100 million milestone for the first time last year.

One of the largest private sector employers in Angus, Journeycall makes up the bulk of revenues for the ESP Group.

The firm specialises in providing customer service support and smartcards for the UK transport industry and counts West Midlands Trains and Transport for London among its customers as well as several local authorities.

ESP Group’s sales increased to £104.7 million for the year ending July 31 2019, up from £90.9m in 2018. Pre-tax profits rose by 43% to £4.4m.

Chief executive Theresa Slevin said: “Our people are our business and it is down to them that we have had a record year and major contract signings. There has been opportunity for our home-grown talent to take on senior roles in the company.

“This success is down to hard work, employing the best team in the business and putting our customer relations first and foremost in our priorities.

“We transform lives, businesses and communities through providing the best in customer and client service.

“Millions of people travel every day thanks to our products and services.”

The ESP Group, which also includes Hull-based Systex, added major contracts with Transport for Greater Manchester, C2C and Transport for Wales Rail during the financial year.

The company is hoping to extend its services into new sectors such as sporting events which are taking on smartcard technology.

ESP Group says it meets the highest levels of information security and data protection.

Group-wide the company employed an average of 421 staff last year.

Among the company’s offerings is DelayCheck, an automated software system which allows rail customers to claim compensation for train delays.

Company owner Terry Dunn said: “We’re incredibly proud of our delay repay product DelayCheck, which continues to be a great success.”

Journeycall produces and fulfils more than two million Smartcards a year.

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