This half-day training course focuses specifically on customer service for disabled customers, which also benefits other customer groups. This is the second in a series of inclusive and accessible tourism events.

Participants will learn about:

• adopting a positive attitude to all customers and anticipating accessibility requirements
• successful communication styles to identify customer needs
• legal obligations and types of discrimination

This interactive session will include activities, exercises, and discussions. Each participant will receive a guide containing practical tips. Participants also receive a jointly branded VisitScotland / Welcome to Excellence attendance certificate.

Normally, a full-day course would cost organisations £950 + VAT for 16 delegate places. However, ETAG in partnership with VisitScotland are giving 16 businesses the opportunity to attend a condense version of the course, for a reduced cost of £15 per person.

Please note that there are only 16 places available on this training workshop. To allow more businesses the opportunity to be trained, only one person from each business can sign up to attend.

These events are aimed at tourism businesses only who operate on a B2C (business to consumer) or B2B (business to business) basis.

Unfortunately, no places are available for intermediaries, consultants or suppliers of services.