Customers increasingly expect quick, convenient conversations with the businesses they buy from.

Messaging apps like WhatsApp, Facebook Messenger and Instagram DMs have become powerful channels for answering questions, giving personalised recommendations and even completing sales on the spot.

Join this free Tech Hub webinar to discover how your small business can use messaging apps to engage customers, speed up responses and turn conversations into sales. You’ll find out how to provide great service, showcase products and manage orders directly from your phone.

Whether you’re a small business owner, retailer or service provider, this session will give you the confidence to use messaging apps as a powerful, low-cost sales channel.

What you’ll learn:

• Why messaging matters: The growing shift towards chat-based customer communication
• Sales through conversation: How to recommend products and guide buyers through quick chats
• Taking orders in-app: Practical methods for capturing customer details, sending payment links and confirming orders
• Building trust through fast replies: Tips to deliver helpful, personalised responses without extra admin
• Tools and shortcuts: Using templates, catalogues and automated replies to save time and stay organised

Who should attend:

• Small business owners wanting to boost sales through direct conversations
• Retailers offering personalised recommendations
• Service providers handling bookings or enquiries
• Anyone looking to streamline customer communication through mobile chat apps