Most sales are won in the follow-up, yet it’s often the step that gets missed.

In this practical Lunch and Learn session, sales expert Leisa Pickles will walk you through a simple seven-step framework to help you stay organised, build stronger relationships and convert more leads into paying clients.

You’ll discover what makes follow-up effective, how to adapt your approach for different types of leads and which tools and templates can save you time.

Perfect for small business owners who want a structured, confidence-boosting approach to follow-up that actually works!

Topics covered in this session:

• What makes follow-up effective
• A practical seven-step follow-up framework
• How to tailor your outreach for different lead types
• Ways to improve your conversion rates
• Simple tools and templates you can put in place
• Analyse and optimise your follow-up process