The ability of small businesses to navigate the ecommerce world faster than global corporations is increasingly important. Leveraging the power of automation, outsourcing and tech to offer exceptional customer service and personalised marketing. This can play a key role in building loyal brand support, fuelling rapid growth in a competitive space.

This webinar will focus on the use of modern communication tools (email, chat, SMS, social) to deliver segmented and highly personalised marketing and customer service. These tools enable brands to engage with their customers on a more specific and personal level, delivering value and driving repeat revenue.