Great customer service is essential for any business. Whether you’re in tourism, hospitality, retail, leisure or professional services, how customers feel at each stage of their journey directly affects loyalty, reputation and repeat business. And with online reviews shaping decisions more than ever, consistent and confident service is vital.

This workshop is for Angus businesses that work directly with customers, clients or visitors. We’ll cover first impressions, why customers return, how to build a consistent customer journey, the role of social media, how to handle complaints and negative feedback, and the core skills needed to deliver excellent service every time.

What we’ll cover:

• Nailing First Impressions
• Why Customers Return
• Customer Needs vs Expectations
• Designing a Smooth Customer Journey
• The Power of Social Media
• Handling Complaints and Reviews
• Skills for Excellent Customer Service

Ideal if you want to improve customer interactions, turn reviews into opportunities and build a more consistent service approach.