It’s essential to consider your target market when developing your products and services to ensure you meet their needs and desires. Following this webinar, you will understand the key steps you can take now to understand, create and improve your value proposition. Topics covered include: How to create value for your customers The Value Proposition […]

Great customer service is critical to any retail business. This workshop will look at the levels of customer service expected/required and how this directly relates to the generation of increased sales and profit. It will help you to understand how to interact on a personal level with your customer (despite online sales increasing, the majority […]

The webinar is practical, and outcomes driven. Content will focus on a pragmatic approach to Strategic Planning designed to fit with the needs of small businesses in both B2C and B2B environments. Topics covered during the webinar will include: Looking at your business today – identifying your strengths and areas for development The key pillars […]

Just starting up or looking to update your business plan to get funding or take forward developments? Then this session is for you. We will walk you through what should be included within a business plan, how a business plan is used to improve your prospects for a loan or a grant and how you […]

The workshop will explore in detail how to increase the value of average transactions through add on’s and upselling, in such a way that the customer does not feel pressured to buy. It will investigate natural, non pressured interactions and the reasons why many businesses fail in this area. The workshop will cover the following: […]

Did you know that a returning customer will typically spend more than two thirds more with your business than a brand new one? Did you know that by retaining just 5% of your customer base can give an increase of over 20% in profits for your business? Having an effective strategy in place for your […]

Learn how data-driven innovation and new business models are transforming healthcare - join this webinar led by GlobalScot Gary White (Senior Director of Strategic Site Solutions at IQVIA).

This workshop will review the basic principles of merchandising and match them to your brand using shop floor and window displays, customer flow, impulse buys and addons, throughout varying types of premises. This will include the need for consistency and communicating a clear message to your target audience. The physical layout and the look and […]

Here at Business Gateway Tayside, we understand that, as well as bringing a huge sense of personal satisfaction, achievement and freedom, being a small business owner means having to juggle a busy work schedule that can often lead to stress and a feeling of being overwhelmed. Our Business Owner’s Guide to Smashing Goals and Staying […]

Just starting up or looking to update your business plan to get funding or take forward developments? Then this session is for you. We will walk you through what should be included within a business plan, how a business plan is used to improve your prospects for a loan or a grant and how you […]

Running a business that is out of alignment with your true self is like driving a car with one wheel pointing the wrong way.  It slows you down, wastes energy, ruins your equipment and creates unnecessary stress for you and anyone connected to you. People deal with this problem in one of three ways: Turn up the […]