The workshop will explore in detail how to increase the value of average transactions through add on’s and upselling, in such a way that the customer does not feel pressured to buy. It will investigate natural, non pressured interactions and the reasons why many businesses fail in this area.

The workshop will cover the following:

• Using Customer Service as the foundation to increase sales
• Setting Key Performance Indicators to match the needs of the business
• Using add on’s and upselling techniques to increase sales
• How sales techniques can be adapted to suit different types of customers

The workshop will provide the basis for increasing revenue through identifying opportunities to increase basket size and levels of sales by understanding and satisfying customer needs within a no pressure to buy environment.

This event is for businesses based in Dundee, Angus and Perthshire.