Did you know that a returning customer will typically spend more than two thirds more with your business than a brand new one?

Did you know that retaining just 5% of your customer base can give an increase of over 20% in profits for your business?

Having an effective strategy in place for your business to deliver great customer service is critical for your business.

We will cover:

• Why good customer service is critical for business growth
• What are the essentials of delivering great customer service and how should this be delivered?
• How to effectively manage different types of customers and their expectations
• How, why, and when you should measure the service a business delivers
• How to use the service provided to promote a business and enable growth