Event Description

AI agents are changing what’s possible for small businesses, but most of what’s written about them is aimed at developers.

This Lunch and Learn, led by Jess Carlin, gives you a practical framework for understanding where agents can save you time, where they need human oversight, and how to start without overcomplicating your operations.

Topics covered in this session:

• What an AI agent actually is and how it differs from a chatbot or a basic automation, so you can work out what applies to your business and what doesn’t
• The Ladder of Autonomy, a four-rung framework for thinking about how much decision-making to hand to an AI system and how to use it to map your own workflows before touching any tools
• Which tasks are good candidates for AI delegation, which still need a human in the loop, and how to identify the right starting point so you build something that works instead of something that breaks