Event Description

What if AI could help you create more time for customers, strategy and growth – without losing the human touch?

In this practical session, Dave Gibson will share the real story of a company that used AI to rethink how it worked.

Rather than simply cutting costs, the goal was to free up time and reinvest it in the areas that matter most: customers, strategy and new business.

You’ll see what they changed, what worked, and how they made sure AI supported people rather than replaced the human judgement their customers value.

Topics covered in this session:

• Find the time AI can give back
• Know where to start with AI
• Keep people at the heart of your customer experience